Policies & Statements
To raise a return
To raise a return, please fill out the form below and return it to [email protected]. Our team will file your details and be in touch soon.
Please note that we are unable to generate a return number until the form below has been completed and returned.
Returns policy
Our full cancellations and returns policy is detailed in section 8 of our Terms & Conditions. The following highlights the key points:
- Orders can be cancelled and a full refund obtained for any orders which have not been dispatched.
- Any goods deemed faulty or unwanted must be returned within 14 days of receipt of a return number for an exchange or full refund. Unwanted goods returned beyond 14 days can incur a 15–25% restocking fee, subject to the manufacturer’s restocking charges.
Faulty items
Faulty items will be returned to the manufacturer for them to conduct their internal investigation on the item. The manufacturer will then provide us with a report to determine if credit will be provided. Once the report has been received from the manufacturer, this form will be sent to you with their outcome.
Please note: manufacturers can take up to 3 months to process a return.
If goods are found to be not faulty or show user damage, the manufacturer’s report will be emailed to the email address you have provided. If we do not receive a response within 14 working days, the items will be disposed of.
Refunds and returns do not affect your statutory rights.
Returns form
Please fill out the form below and we will then issue a RAN number. We are unable to generate a return number until the form below has been completed and submitted.